Everything a front desk does, with the safety rails written in code.

Deterministic keyword floor approved by your veterinarian; the AI may only raise it. Uncertainty escalates. During open hours, if your hospital has approved the rule, an emergency caller can be booked into a same-day emergency exam. After hours they hear your approved emergency instructions and your referral facility by name, address and phone.

• Vet-approved emergency floor and call script
• Open hours: book an emergency exam, when your hospital approves the rule
• No silent return to routine booking

Console: Settings → Phone & AI → Emergency instructions

After a visit, a cancellation or a missed appointment, your team starts a call from the Follow-Up Calls list and the assistant phones the client, introducing itself by your hospital’s own assistant name. If nobody answers it leaves a voicemail. It records how the pet is doing, any client concerns and whether a follow-up appointment was wanted.

• The list shows every appointment your practice system has for the dates you choose
• Your team starts the calls, one row or several at once, from your hospital’s own number
• Every result is in one table, and staff can call again

Console: Follow-Up Calls · Calls and Results tabs · Settings → Phone & AI → Follow-ups

Nothing the assistant says to your clients is hidden from you. The console shows the wording used on follow-up calls, with separate examples for the greeting, what is discussed, how the call ends and the voicemail, and it shows every text message a client can receive. Clinical wording is reviewed by your veterinarian before it is presented as approved.

• The greeting uses your hospital’s name and the assistant name you chose
• One switch per client message; a message that cannot be turned on yet says why
• Each message has its own Save and Cancel, so changing one never changes another

Console: Follow-Up Calls → What VetDesk says · Settings → Messaging → Client notifications · Settings → Phone & AI → Voice & greeting